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ITILFND_V4 valid training questions & ITILFND_V4 updated practice vce & ITILFND_V4 exam cram test

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EXIN ITIL 4 Foundation Sample Questions (Q235-Q240):

NEW QUESTION # 235
Which is an activity in the 'problem control' phase of problem management?

A. Implementing a technical fix to resolve an issue
B. Documenting the steps in a workaround
C. Reviewing incident records to identify trends
D. Re-assessing a known error to manage the ongoing impact

Answer: B

NEW QUESTION # 236
Which is the FIRST thing to consider when focusing on value?

A. Defining customer experience and user experience
B. Identifying the service consumer who will receive value
C. Ensuring value is co-created by improvement initiatives
D. Understanding what is valuable to the service consumer

Answer: B

NEW QUESTION # 237
Which of these should be logged and managed as a problem?

A. 'Continual improvement' needs to prioritize an improvement opportunity
B. A user requests delivery of a laptop
C. A monitoring tool detects a change of state for a service
D. Trend analysis shows a large number of similar incidents

Answer: D

Explanation:
Explanation

NEW QUESTION # 238
Which is described by the 'organizations and people' dimension of service management?

A. Workflows and controls
B. Communication and collaboration
C. Inputs and outputs
D. Contracts and agreements

Answer: B

NEW QUESTION # 239
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

A. Operational metrics
B. Customer engagement
C. Customer feedback
D. Business metrics

Answer: B

NEW QUESTION # 240
......

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