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Salesforce Agentforce-Specialist Exam Syllabus Topics:

Topic	Details
Topic 1	Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.
Topic 2	Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.
Topic 3	Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.
Topic 4	Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.
Topic 5	Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.

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Salesforce Certified Agentforce Specialist Sample Questions (Q163-Q168):

NEW QUESTION # 163
Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?

A. Enable Mobile Generative AI.
B. Enable Dynamic Forms on Mobile.
C. Enable Mobile Prompt Responses.

Answer: A

Explanation:
* Context of the Question
* Universal Containers (UC) has generative AI-enabled fields that users can access in the desktop experience.
* TheAgentforce Specialistneeds these same fields to be visible and usable in the Salesforce Mobile App.
* Why Dynamic Forms on Mobile?
* Dynamic Formsallow you to configure record pages so that fields and sections can appear or be hidden based on certain criteria.
* When you enable "Dynamic Forms for Mobile," any generative AI-enabled fields placed on the dynamic layout become accessible in the Salesforce mobile experience.
* There is no standard Setup option labeled "Enable Mobile Generative AI" or "Enable Mobile Prompt Responses" as a universal toggle; the existing official approach is to ensure dynamic forms (and the relevant fields) are supported on mobile.
* Conclusion
* Ensuring that these AI-driven fields are visible on mobile is accomplished by turning onDynamic Forms on Mobileand adding those fields to the dynamic layout.Therefore,Option Cis correct.
SalesforceAgentforce SpecialistReferences & Documents
* Salesforce Documentation:Dynamic Forms OverviewExplains how to enable Dynamic Forms for both desktop and mobile UIs, allowing newly added fields (including generative AI-enabled ones) to display in the Salesforce Mobile App.
* SalesforceAgentforce SpecialistStudy GuideReiterates that to expose generative AI fields or components in mobile, you must configure dynamic forms and ensure compatibility on mobile layouts.

NEW QUESTION # 164
Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
* Semantically search HR policies, compliance guidelines, and company procedures.
* Ensure responses are grounded on published Knowledge.
* Allow Knowledge updates to be reflected immediately without manual reconfiguration.What should UC do to ensure the agent retrieves the right information?

A. Manually add policy responses into the AI model to prevent hallucinations.
B. Enable the agent to search all internal records and past customer inquiries.
C. Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:UC requires an Agentforce Service Agent to deliver accurate, up-to-date policy and compliance info with specific criteria. Let's evaluate.
* Option A: Enable the agent to search all internal records and past customer inquiries.Searching all records and inquiries risks irrelevant or outdated responses, conflicting with the need for published Knowledge grounding and immediate updates. This lacks specificity, making it incorrect.
* Option B: Set up an Agentforce Data Library to store and index policy documents for AI retrieval.The Agentforce Data Library integrates with Salesforce Knowledge, indexing HR policies, compliance guidelines, and procedures for semantic search. It ensures grounding in published Knowledge articles, and updates (e.g., new article versions) are reflected instantly without reconfiguration, as the library syncs with Knowledge automatically. This meets all UC requirements, making it the correct answer.
* Option C: Manually add policy responses into the AI model to prevent hallucinations.Manually embedding responses into the model isn't feasible-Agentforce uses pretrained LLMs, not custom training. It also doesn't support real-time updates, making this incorrect.
Why Option B is Correct:The Data Library meets all criteria-semantic search, Knowledge grounding, and instant updates-per Salesforce's recommended approach.
References:
* Salesforce Agentforce Documentation: Data Library > Knowledge Integration- Details indexing and updates.
* Trailhead: Build Agents with Agentforce- Covers Data Library for accurate responses.
* Salesforce Help: Grounding with Knowledge- Confirms real-time sync.

NEW QUESTION # 165
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature.
Which API service should UC use to meet this requirement?

A. Metadata API
B. REST API
C. SOAP API

Answer: B

Explanation:
To create a digest of account action plans using the generative API feature,Universal Containersshould use theREST API. TheREST APIis ideal for integrating Salesforce with external systems and enabling interaction with Salesforce data, including generative capabilities like creating summaries or digests. It supports modern web standards and is suitable for flexible, lightweight interactions between Salesforce and legacy systems.
* Metadata APIis used for retrieving and deploying metadata, not for data operations like generating summaries.
* SOAP APIis an older API used for integration but is less flexible compared to REST for this specific use case.
For more details, refer toSalesforce REST API documentationregarding using REST for data integration and generating content.

NEW QUESTION # 166
In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

A. Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.
B. Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.
C. Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
In Agentforce, a Knowledge-based data library (e.g., via Salesforce Knowledge or Data Cloud grounding) uses identifying fields and content fields to support AI responses. Let's analyze their roles.
* Option A: Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.In a Knowledge-based data library,identifying fields(e.g., Title, Article Number, or custom metadata) are used to search and pinpoint the relevant Knowledge article based on user input or context.Content fields(e.g., Article Body, Details) provide the substantive data that the AI uses to generate detailed, enriched responses. This distinction is critical for grounding Agentforce prompts and aligns with Salesforce's documentation on Knowledge integration, making it the correct answer.
* Option B: Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.Identifying fields do more than categorize-they actively locate articles, not just index them. Content fields aren't limited to summaries; they include full article content for response generation, not just display. This option underrepresents their roles and is incorrect.
* Option C: Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.While identifying fields contribute to relevance (e.g., via search terms), their primary role is locating articles, not just scoring. Content fields do store full text, but their purpose is to enrich responses, not merely enable retrieval. This option shifts focus inaccurately, making it incorrect.
Why Option A is Correct:
The primary difference-identifying fields for locating articles and content fields for enriching responses- reflects their roles in Knowledge-based grounding, as per official Agentforce documentation.
References:
Salesforce Agentforce Documentation: Grounding with Knowledge > Data Library Setup- Defines identifying vs. content fields.
Trailhead: Ground Your Agentforce Prompts- Explains field roles in Knowledge integration.
Salesforce Help: Knowledge in Agentforce- Confirms locating and enriching functions.

NEW QUESTION # 167
What is the primary function of the planner service in the Agent system?

A. Offering real-time language translation during conversations
B. Identifying copilot actions to respond to user utterances
C. Generating record queries based on conversation history

Answer: B

Explanation:
The primary function of the planner service in the Agent system is to identify copilot actions that should be taken in response to user utterances. This service is responsible for analyzing the conversation and determining the appropriate actions (such as querying records, generating a response, or taking another action) that the Agent should perform based on user input.

NEW QUESTION # 168
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Precious Salesforce Certified Agentforce Specialist Guide Dumps Will be Your Best Choice - DumpsTests

Salesforce Agentforce-Specialist Exam Syllabus Topics:

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Salesforce Certified Agentforce Specialist Sample Questions (Q163-Q168):

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